KP Citizen's Portal

KP Citizen's Portal

Connecting citizens of Khyber Pakhtunkhwa with their government


Additional Informations
  • Current Version: 1.6.7
  • Updated: November 30, 2017
  • Requires Android: 3.0 and up
  • Installs: 50,000 - 100,000

Screenshots


Descriptions


A new version of the KP Citizen’s Portal is now available on Google Play Store. The App has several new features with improved user interaction.

What’s New?

Verification Code - Get verification code by email. Ensure to enter correct email address at the time of registration.

Track Complaint - You can view details of communication regarding your complaint. You can view date of complaint assigned to officer and official remarks regarding your complaint.

How Do I - A new section explaining service procedures for essential citizen's documents. This section in detail describe procedure for obtaining domicile, birth certificate, marriage certificate, divorce certificate, death certificate, armed licence registration etc.

E Citizen - A new section (only available for Mardan District) to apply for Domicile Certificate. Very soon this service will be available for all Districts in KP.

Forgot Password – Several users reported this option to be added in the App. This feature is now available. Forgot Password will send you the username and password through SMS service.

Message Box – This feature allows citizens to receive messages when their complaint is being processed. A great way to stay informed about your complaint and general feedback from the Government.

Notifications – Citizens now receive pop-up notifications when there is something new about their complaint or general communication from the Government.

Attach Media from Gallery – You can now attach audio, video or images from your phone gallery with each new complaint. This feature makes new complaint submission a lot easier. It is recommended to provide media files to strengthen your complaint with evidence.

Profile Update – You can update your profile, change your District if you have moved, and update your email address or other information as and when required. Keep your District updated so that you can receive District specific updates through the Citizen’s Portal.

These great new features will help you stay connected with your local government. KPK government is committed to resolve all complaints submitted through the Citizen’s Portal on priority basis.

The Citizen's Portal is a step forward towards establishing responsive governance in the province. This android based application allows the citizens to register their complaints about multiple sectors of service delivery. These complaints are automatically forwarded to the concenrned Deputy Commissioner for appropriate remedial actions.

Citizens can upload picture, video or audio files in support of their complaints to ensure proper action by the concerned quarters. This app also allows the government to communicate directly with the citizens to make routine and emergency announcements. Public polling are also made to collect the concerns and preferences of the citizens in real-time.

Reviews


4.5
2,381 total
5 1,816 
4 235 
3 116 
2 50 
1 164 

  • KP Citizen's Portal
    Amjad Ali Published date: December 11, 2017

    After the complaint is assigned to concerned department, officials contact the complainant on his mobile number provided by the citizne portal. They discourage you and try their best to convince the complainant forcefully. Some times they want you to visit along with them to the site of the complaint which means that they want to expose you before the culprits. Full Review

  • KP Citizen's Portal
    Fazal Rehman Published date: December 23, 2017

    Verification problem. Poray khandan k mobile number dediye , kisi pe bhe code nhi aya... agr aap chahte ho k log app use kren to app ko working condition me to rakho. 0 star ka option nhi warna uske laiq hai Full Review

  • KP Citizen's Portal
    Habib zeb Published date: January 1, 2018

    This app and system is very useful and I appreciate KP Government but this is our sub departments Officers weakness that they don't take proper action by the submitted complaints some times. Therefore the present government should take appropriate step to ensure the solve the complaints. Full Review

  • KP Citizen's Portal
    Gogal Nawaz Published date: December 14, 2017

    A friend of mine told me about it, indeed it's a good move, but can you fix the problem as i am unable to receive a text message which would contain the code, i tried alot but all in vain. Full Review

  • KP Citizen's Portal
    123 Seconds Published date: December 6, 2017

    یہ ایک اچھا اقدام ہے لیکن جس محکمے کے خلاف شکایت کی جائے وہ پہلے تو مہینوں تک ریپلائی نہیں کرتے اور پھر خود بخود ہی مسئلے کو حل کرنے کا میسج بھیج دیتے ہیں۔ متعلقہ محکمے کو چاہیے کہ شکایت کنندہ کو کال بھی کریں اور شکایات کو حل کرنے میں جلدی دکھائیں۔ Full Review

  • KP Citizen's Portal
    Zarshad Anwer Yousafzai Published date: December 12, 2017

    کیا فایدہ اس اپلیکیشن کا جب محکمہ والوں سے کوئی پوچھنے والے نہیں ھے اور ایک ایک سال تک محکمہ کی طرف سے جواب نہیں آتا اور اگر آتا ھے تو بس مسلہ حل کئے بغیر لکھ دیا جاتا ھے کہ مسلہ حل ھو گیا ھے Full Review

  • KP Citizen's Portal
    Nouman Khan Published date: January 5, 2018

    Submit button in registration form does not work. Still waiting for verification code..didnt get it on phone n email as well. Full Review

  • KP Citizen's Portal
    Iftikhar Ahmad Published date: December 11, 2017

    بہت بہتر طریقے سے کمپلینٹ ہوتی ہے مگر محکمے کمپلینٹ حل کرنے میں مک مکا کی سر توڑ کوشش کرتے ہیں اس پر توجہ دینے کی ضرورت ہے Full Review

  • KP Citizen's Portal
    atta ur rahman Published date: January 6, 2018

    Useless, serious problems are not solved, waste of time for citizens. Full Review

  • KP Citizen's Portal
    Ahamad Inam Published date: January 6, 2018

    بہت ہی زبردست۔لیکن میراشناحتی کارڈ نمبر رجسٹرڈ ہی نہیں ہورہا۔کیاکروں؟ کل سے اب تک ویریفیکیشن کوڈ موصول نہیں ہوا۔ Full Review

  • KP Citizen's Portal
    fazal anwar roghani Published date: December 1, 2017

    واقع یہ ہمارے مسائل کے حل نکال سکتے ہے میں نے آزمایا ہے Full Review

  • KP Citizen's Portal
    Fayzan Khan Published date: December 23, 2017

    Waiting for more than 20min. I am not getting my verification code. Fix it Full Review

  • KP Citizen's Portal
    عمران خان اتُمانزئی Published date: January 2, 2018

    احسن قدم ہے.کمپلنٹ کے بعد Responce تو آجاتا ہے.مگر وہ مسلہ حل نہیں ہوتا. میرا کمپلنٹ 2015 دسمبر سے Pending ہے. Full Review

  • KP Citizen's Portal
    Muhammad Shakoor Published date: December 2, 2017

    Good application thanks KP government keep it up Full Review

  • KP Citizen's Portal
    mehran qasim khan Published date: November 30, 2017

    Its good but not monitor well Full Review

  • KP Citizen's Portal
    Akhtar Zaman Published date: December 28, 2017

    Agar masaeil ka hall jald or bila tafreq hoga to behtar hoga.hakomat ki is koshish ki paziraa e karta hun Full Review

  • KP Citizen's Portal
    Rashid Zareen Published date: January 5, 2018

    verification codr he ni aa raha..fazol app hai... zero rating honi chye.. Full Review

  • KP Citizen's Portal
    Zawar Hussain Published date: December 10, 2017

    Useful tool to be use by everybody in KPK, need to implement at country level. Full Review

  • KP Citizen's Portal
    shah nawaz Published date: December 9, 2017

    Taking for ever for the verification code.. Registered last night.. Still waiting for the code Full Review

  • KP Citizen's Portal
    Skylion's doll Published date: January 10, 2018

    i cnt able to login.. When i login The option register yourslf . When i register my self option come Already regrister Login .. what i do .. Full Review

  • KP Citizen's Portal
    Published date: January 7, 2018

    Not receiving verification code. Full Review

  • KP Citizen's Portal
    Indus 1 Published date: December 20, 2017

    verification code problm Full Review

  • KP Citizen's Portal
    Shehzad Khan Published date: January 4, 2018

    It doesn't send verification code??? Full Review

  • KP Citizen's Portal
    Muhammad Zeeshan Raza Published date: January 1, 2018

    Efficient way to communicate with government Full Review

  • KP Citizen's Portal
    Qurban Jillani Published date: January 16, 2018

    Mamooooooo app Full Review

  • KP Citizen's Portal
    Ejaz Ulhaq Published date: November 30, 2017

    Best app Full Review

  • KP Citizen's Portal
    Aslam Khan Published date: January 1, 2018

    Good app As Full Review

  • KP Citizen's Portal
    Numan Khan Published date: January 2, 2018

    Awesome app Full Review

  • KP Citizen's Portal
    Published date: January 3, 2018

    best Full Review

  • KP Citizen's Portal
    masaud khan Published date: November 29, 2017

    2. 3 Compaint kia hai ... likn abi tak kisi ny Action nai leya ha ... jub mai complaint karta ho to direct resolve mai darj karta ha ... k resolve howa .... ... ..likn koie Action nai leta Full Review

  • KP Citizen's Portal
    beutiful pakistan Published date: November 29, 2017

    Ak complaint ki thi magar wo resolve takk nahi hoi or in logon ne usy resolved ma daal dia . Ma satisfy nahi hun . Full Review

  • KP Citizen's Portal
    Adnan Ahmad Khan Published date: September 14, 2017

    Need to add reminder button, as some of my complaints are hanging from months. Also complaint should only be marked resolved when user is satified. Most of time Admins just write resolved in remarks without resolving issue. Although this is great initiative but needs improvement. Full Review

  • KP Citizen's Portal
    Published date: November 24, 2017

    No verification code been sent to my num and if we try to register from start ask for code at beginning that was never sent to ny num. Need this issue to be fixed urgently so we can register ourselves to use this app Full Review

  • KP Citizen's Portal
    Khalid King Published date: August 29, 2017

    98% of Pakistani people are most foolish and filled their heads with cow dungs and empty of wisdom if Pakistan have population like these foolish people's then it is impossible for the nation to become progressive. This App uses a huge amount of internet data and the only purpose of this App is to earn money online it is a fraud. It can not help the people's. The Pakistani people are the highest foolish people's they are blind followers. The have empty heads of wisdom or full of cow dungs. They can't differentiate between right and wrong. I am amazed that the Kp citizens portal is a fake and fraudulent App but no one is aware of it. The reality is that about the App..it doesn't have any license number or any official copy right registered with Kp Government to lead the the nation to justice by resolving their complains officially so then how one can believe that the App is real and working honestly. This is open fraud but no one is their to challenge the App developer that according to which law you are leading the complains of every single person. Full Review

  • KP Citizen's Portal
    Edifier 0321 Published date: August 30, 2017

    I used that app its waste​ of time ,if you request for any genuine problem to solve in reply just they said dear complainer we discuss the matter with concerned authorities the matter will be resolved soon but after that you will realise soon that they will do nothing Full Review

  • KP Citizen's Portal
    Naveed Hassan Published date: July 7, 2017

    ye bahut acha app hai ham ne ak complaint ki ti jis k dosray rooz assistant commissioner ne hame bula kr hamara masla solve kr liya Full Review

  • KP Citizen's Portal
    salahuddin khan Published date: July 7, 2017

    It's becoming better and better on each passing day. What the procedure to solve problems are not as obvious. Full Review

  • KP Citizen's Portal
    Muhammad Muslim Published date: July 6, 2017

    Achi app hai lkn System ko improve karna hai. qk jab ham complaint karte hai to adare tal matol say kam lete hai. C&W, Public health aur TMA totally tabah hai..☺ Full Review

  • KP Citizen's Portal
    Adnan Ali Published date: July 14, 2017

    love this app. one of my friend complainted about stolen phone and laptop and they captured the man after few months by tracing the phone through imei number. personally complainted about wapda and they done their best for us. thanks kpk...💞💞💞💞 Full Review

  • KP Citizen's Portal
    Yahya Khan Published date: September 11, 2017

    Can't connect, constantly receiving message" unable to connect Server" Pathetic Full Review