KP Citizen's Portal
Connecting citizens of Khyber Pakhtunkhwa with their government
- Current Version: 1.7
- Updated: February 9, 2018
- Requires Android: 3.0 and up
- Installs: 50,000 - 100,000
A new version of the KP Citizenâs Portal is now available on Google Play Store. The App has several new features with improved user interaction.
Verification Code - Get verification code by email. Ensure to enter correct email address at the time of registration.
Track Complaint - You can view details of communication regarding your complaint. You can view date of complaint assigned to officer and official remarks regarding your complaint.
How Do I - A new section explaining service procedures for essential citizen's documents. This section in detail describe procedure for obtaining domicile, birth certificate, marriage certificate, divorce certificate, death certificate, armed licence registration etc.
E Citizen - A new section (only available for Mardan District) to apply for Domicile Certificate. Very soon this service will be available for all Districts in KP.
Forgot Password â Several users reported this option to be added in the App. This feature is now available. Forgot Password will send you the username and password through SMS service.
Message Box â This feature allows citizens to receive messages when their complaint is being processed. A great way to stay informed about your complaint and general feedback from the Government.
Notifications â Citizens now receive pop-up notifications when there is something new about their complaint or general communication from the Government.
Attach Media from Gallery â You can now attach audio, video or images from your phone gallery with each new complaint. This feature makes new complaint submission a lot easier. It is recommended to provide media files to strengthen your complaint with evidence.
Profile Update â You can update your profile, change your District if you have moved, and update your email address or other information as and when required. Keep your District updated so that you can receive District specific updates through the Citizenâs Portal.
These great new features will help you stay connected with your local government. KPK government is committed to resolve all complaints submitted through the Citizenâs Portal on priority basis.
The Citizen's Portal is a step forward towards establishing responsive governance in the province. This android based application allows the citizens to register their complaints about multiple sectors of service delivery. These complaints are automatically forwarded to the concenrned Deputy Commissioner for appropriate remedial actions.
Citizens can upload picture, video or audio files in support of their complaints to ensure proper action by the concerned quarters. This app also allows the government to communicate directly with the citizens to make routine and emergency announcements. Public polling are also made to collect the concerns and preferences of the citizens in real-time.
Naveed Ahsan Published date: February 27, 2018
If a grade 20 government office holder tell a lie in written on this platform, then I am amazed why you I trust this anymore. Full Review
anees ahmad Published date: February 16, 2018
Did not receive verification code.. I am unable to get register.. tried different cell number but in vain.. Full Review
Fazle Subhan Published date: February 14, 2018
This is a great app but action taking procedure of the departments is very slow. Kindly add a reminder option for a complaint in the app. Full Review
ajmal khan Published date: February 9, 2018
It's always say solved but there is no anything solved. Full Review
dr silverman Published date: February 9, 2018
It always says problem solved without doing anythinggggg Full Review
Junaid Sardar Published date: February 10, 2018
Why is it asking permission to access my messages, my phone calls management and my personal contacts??? Full Review
Kashif Awan Published date: February 9, 2018
Always says problem solved but not a single one solved Full Review
Dr. Junaid Sarfraz Published date: February 9, 2018
I filed a complaint against KPPSC but even after two months there is no response Full Review
hassan ali Published date: February 9, 2018
I put in my details and phone number but didn't get verification code. Plz help Full Review
Atm Khan Published date: February 27, 2018
I instal this app but i didnt get the verification code.please send me verification code i m very interested in this app Full Review
muhammad Rafiq afridi Published date: March 14, 2018
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Irfan Ali Published date: February 22, 2018
This app not working, verification code Ni araha.. Full Review
Attaullah Khan Published date: February 10, 2018
Where is verification code. I did not received during registration Full Review
Abid Shafi Published date: March 13, 2018
I am not receiving verification code.. pls do something about it. Full Review
Fahad Khan Published date: February 23, 2018
I think it is agood app for ctizens to participate in governance Full Review
Published date: February 27, 2018
Verification issue. Although its a good step toward good governance. Design is very good. Full Review
Rahatullah Khan Published date: February 20, 2018
It's making the govt more responsible. Efficiency is prominent in govt departments Full Review
syed faridun shah Published date: February 9, 2018
Most useful App by KPK govt Full Review
Sher Afzal khan Published date: February 9, 2018
Good kpk govt Full Review
Amjad Ali Published date: December 11, 2017
After the complaint is assigned to concerned department, officials contact the complainant on his mobile number provided by the citizne portal. They discourage you and try their best to convince the complainant forcefully. Some times they want you to visit along with them to the site of the complaint which means that they want to expose you before the culprits. Full Review
Fazal Rehman Published date: December 23, 2017
Verification problem. Poray khandan k mobile number dediye , kisi pe bhe code nhi aya... agr aap chahte ho k log app use kren to app ko working condition me to rakho. 0 star ka option nhi warna uske laiq hai Full Review
Habib zeb Published date: January 1, 2018
This app and system is very useful and I appreciate KP Government but this is our sub departments Officers weakness that they don't take proper action by the submitted complaints some times. Therefore the present government should take appropriate step to ensure the solve the complaints. Full Review
Gogal Nawaz Published date: December 14, 2017
A friend of mine told me about it, indeed it's a good move, but can you fix the problem as i am unable to receive a text message which would contain the code, i tried alot but all in vain. Full Review
123 Seconds Published date: December 6, 2017
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Zarshad Anwer Yousafzai Published date: December 12, 2017
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Nouman Khan Published date: January 5, 2018
Submit button in registration form does not work. Still waiting for verification code..didnt get it on phone n email as well. Full Review
jalal shah Published date: February 5, 2018
Verification problem. Buht try kiya lekin Verification code nai aa raha. Please check this Kp Citizen portal walo !! Full Review
Tauseef Rahman Published date: January 18, 2018
I installed and re-installed it a dozen times but it does not sends the verification code on either my cell number or email id. Full Review
owais habib Published date: January 29, 2018
App to kpk government n bana li ha pr Verification code k lihay 24hour ho gai ha abi tkk code nhi aia .lagta ha code attock pull k peechay hi ata ha. Full Review
Published date: January 28, 2018
Despite many attempts on different days, unable to receive verification code and to register Full Review
Ahamad Inam Published date: January 6, 2018
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Ubaid Ullah Published date: January 19, 2018
actions are taken very late regarding complaints, making this application useless. Full Review
Dr.ahmad farooq Published date: February 8, 2018
How to verify it i am trying from last 2 weeks and still i didnt get verification code Full Review
Nisar Lewane Published date: February 3, 2018
Sirf time ka zeya hae Sirf lekka jata hae keh problem solved but? Full Review
Iftikhar Ahmad Published date: December 11, 2017
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Khurshid wali Published date: February 6, 2018
Verification problem... My converted sim never get verification's code.. Full Review
atta ur rahman Published date: January 6, 2018
Useless, serious problems are not solved, waste of time for citizens. Full Review
Asif Raza Khan Published date: February 7, 2018
There is verification issue. Still waiting for registration. Full Review
Shayan Rahim Published date: February 4, 2018
No passward change or reset option if u forget it u can never change it and can't make new account because it is on your ID card number. Full Review
Rashid Zareen Published date: January 5, 2018
verification codr he ni aa raha..fazol app hai... zero rating honi chye.. Full Review